FAQs

Registration and Your Account

1. Do I need to register to be able to shop at www.LALCHND.com?

No, you can shop as a guest on www.LALCHND.com if you do not want to register on this website. However, we strongly recommend that you register on www.LALCHND.com as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, .

2. I don’t remember my password. What do I do?

You can enter your e-mail address and click on the “forgot password” link and we will e-mail you a system generated password on your registered email address. However, you should set a new password once you sign in with the system generated password.

3. Can I edit my personal details?

You can edit your personal details by accessing the “edit profile” section

4. Can I have multiple accounts linked to the same email ID?

No, you can have only one account linked to a single e-mail address.

5. Are the personal details that I have shared with you secure?

We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.

International Shipping

1.Where does LALCHND deliver outside India?

No We don’t

Questions on COD

At present we are not providing Cash On Delivery(COD) facility. We are working out with our logistics partner to activate the facility soon.

Refunds

1. How do I get my refund after cancellation?

After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days.For international orders, please check the International Order section under Returns and Exchange policy.

2. When will I get my refund?

Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days. For international orders, please check the International Order section under Returns and Exchange policy.

3. How will I receive my refund?

Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer). If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days. For refund on COD orders refer to section below under Cash on Delivery. For International Orders, please check the International Order section under For International Orders, please check the International Order section under Returns and Exchange policy.

4. I was supposed to receive refunds by now, but I have not. What do I do?

We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us on 1800-108-1100 or email us at ecomsupport@LALCHND.com

Returns & Cancellations

1. How can I cancel my order?

Orders once placed can only be cancelled prior to shipment. Refer to for details.

2. In case I change my mind about the size picked up, can I replace the order?

Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details.Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return & Exchange Policy

3. What do I do if I receive the wrong product?

If you receive the wrong product, you can call us on 1800-108-1100 or write to ecomsupport@LALCHND.com and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section. For international orders, please check the International Order section under Return & Exchange Policy.

4. The product that I received was damaged and I want to return it. What do I do?

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Returns and Exchange policy section for details. Call us on 1800-108-1100 or write to ecomsupport@LALCHND.com within 7 days of receipt of the product to report the incident. For international orders, please check the International Order section under Returns & Exchange Policy.

5. What is the return policy?

To Return or Exchange please visit our showroom with original bill.
* Conditions Apply

6. Do I need to pay for the return shipment if I return my order?

We at LALCHND Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Returns and Exchange policy.

7. Are there certain products which are not eligible for return?

LALCHND is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.

8. How do I return my order?

The order can be returned within 7 days from the date you received the product. You need to call the customer care on 1800-108-1100 or email us at ecomsupport@LALCHND.com stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:
a) Fill the ‘Return Form’ which you must have received with the product or download the Return Form from www.LALCHND.com& fill the details in it. To download the "Return form" kindly Click Here
b) Pack your order in original packaging and mention your name, order number and mobile number.
c) Enclose the original invoice, guaranty/warranty card & other tag, if any.
d) Our logistic partner will pick this package from you.
e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated. For International Orders, please check the International Orders section under Returns and Exchange policy.

9. Can I return the product bought from www.LALCHND.com at any physical store of LALCHND Company?

No, you can’t return any product bought from www.LALCHND.com at any physical store of LALCHND Company.

10. What is the exchange policy?

Our policy doesn’t allow us to exchange any product.

Order delivery & Shopping

1. How can I know the status of my order?

All registered users have the option to track their orders by clicking on Track Order We request all unregistered users to Click here and register today for enhancing your shopping experience.

2. What happens if my order is lost in transit?

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

3. Where do you deliver within India?

Currently we deliver to selected cities within India. Please check if we deliver to your area/city by entering your pincode in the shopping cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

4. Do you deliver outside India?

Yes, we deliver outside India but only for few selected destinations. For international orders please see the Shipping Destinations section under Shipping Policy

6. Do I need to pay shipping / delivery charges?

There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

7. How soon will I receive my order?

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.

10. What should I do if the product delivered is damaged?

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our Return & Exchange Policy for details. Please note that you have to call us on 1800-108-1100 or write to ecomsupport@LALCHND.com within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.

11. Which courier company do you use for delivery?

India Post

12. What do I do if I have not received my order yet?

Due to unforeseen circumstances, it might happen that your delivery might get delayed. We will inform you about the same and make sure that the product is shipped at the earliest. However, you can call us on 1800-108-1100 or write to ecomsupport@LALCHND.com for any assistance.

BHUBANESWAR : MASTER CANTEEN
#1, Lalchnd Market Complex,
Master Canteen Square,
Kharvel Nagar, Bhubaneswar,
Pincode - 751001, Odisha, India.
Phone: 0674 2534018
BHUBANESWAR : RAGHUNATHPUR
Plot No:2149/2880
Nandan Kanan Road, Bhubaneswar,
Pincode - 751015, Odisha, India.
Phone: 0674 2534018
CUTTACK : CANTONEMENT ROAD
Opposite DCB Office,
Cantonement Road, Cuttack,
Pincode:753008, Odisha, India.
Phone: 0674 2303505

Bhubaneswar: +91-0674-2534018

Cuttack: +91-671-2303505

lalchandjewellers@gmail.com

Fax: +91-0674- 2535711